Privacy Policy

Last update: May 2026

We may collect information such as your name, contact details, insurance details, your pet's information, medical history, appointment, records, payment details, referring veterinarian and clinic information, and website usage data (e.g. IP address, browser type).

We collect this information to provide dermatology services and communicate with you, coordinate care with your referring vet, manage appointments, billing, follow-ups, advertise our services and to improve our services and (solely in relation to website usage data) online experience.

Your information may be used by the following parties, so far as is necessary for the delivery of VDC’s services:

• Employees, Officers and Agents of VDC;
• Contractors/Subcontractors engaged by VDC; and
• Veterinary Observers present at VDC’s practices, subject to their entry into an approved observership agreement containing confidentiality obligations.

our information may be disclosed to relevant third parties, where necessary for VDC to:

• provide you with our services or for the purposes of administration, e.g. your information may be shared with a referring clinic or to other services providers in relation to treatment or administration of the same;
• to maintain relevant policies of insurance with our insurers;
• comply with a legal requirement, such as a law, regulation, court order, subpoena or warrant in the course of a legal proceeding or in response to a law enforcement agency request.

Your information is stored securely and we adopt appropriate data collection, storage and processing practices as well as security measures to protect against unauthorised access. We do not sell or rent your information.

You can request access to or correction of your personal data by contacting us. We aim to respond promptly and transparently.

If you have any questions or would like further information, please contact our VDC Team via the details below during business hours.

T – 1800 832 838
E – [email protected]

This policy may be updated periodically. The latest version will always be available on our website: www.vetdermclinic.com.au/privacy-policy

For further details or questions about our privacy practices, please reach out to us directly.